Returns

DOMESTIC RETURNS

• Domestic returns are free with REDO insurance and eligible for a full refund if postmarked within 14 days of delivery. Items returned after 14 days will not be accepted. If you would like to return your purchase, please click RETURNS to begin the process.
• Full-priced items, unless marked Sale, may be returned for full refund to the original method of payment.
• Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.  Please note that return shipping costs are the responsibility of the customer unless REDO Return Insurance is purchased at check out.
• If you wish to receive an online credit, please select gift card return on the returns page.
• Items purchased on sale are Final Sale and therefore not eligible for return or exchange. No exceptions. Additionally, no discount codes can be applied to sale items. Pippa & Pearl does not extend price adjustments or partial refunds on orders made prior to the promotion.
• All accessories and shoes are Final Sale, no exceptions.
• Swimwear is Final Sale, exceptions may be for exchange in sizing. 
• If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
• Pippa & Pearl reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
• Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
• We are able to accommodate direct exchanges. If you would like to exchange, please specify so on the Return portal.
• Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order.
• We are unable to offer price adjustments on any purchases.

 To serve you better, Pippa & Pearl will begin to process your order immediately after you click the Submit Order Button. Unless stated in the product description, orders will be shipped within 2 business days. Pre-orders are shipped according to the date listed in the product description. 

Seel Return Assurance:

You can purchase Seel Return Assurance at checkout if you want the option to return final sale items and receive a refund. If you choose to not purchase Seel Return Assurance, your purchase is final sale. You can learn more about Seel Return Assurance by clicking here.

Returns with AfterPay: If you return a product where you paid with AfterPay, you are still responsible for finishing payments with Afterpay. If you have a question or concern about your. Do not send returns back to AfterPay.

Exchanges

a) When filling out the return form you have the option to select Return or Exchange. Should you choose to exchange, the customer will get a one time opportunity to exchange the items without being charge the return label fee.