Kayla Rhinestone Bow Trim Crop Short Sleeve Top - White

See below for the full shipping and returns policy.

To begin your return process follow this link: RETURNS

Thank you for shopping at Pippa & Pearl. Your satisfaction is our #1 priority!

To serve you better, Pippa & Pearl will begin to process your order immediately after you click the Submit Order Button. Unless stated in the product description, orders will be shipped within 2 business days. Pre-orders are shipped according to the date listed in the product description. Please see individual products descriptions for specific processing times. 

1. Our Products

a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.

b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the products, your products may vary slightly from those images.

2. Processing Guidelines

a) All products on the site are subject to availability and payment being received before the order is processed.

b) One of our Pearl Girls will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification. 

You are required to inspect the delivered Products once you receive your order and ensure that the products are in good condition. In the event they are not in an good condition, please visit https://www.pippaandpearl.com/apps/redo/returns-portal/login to initiate an exchange or refund within 72 hours.

4. Returns, Store Credit and Exchanges

4.1 Returns

a) We accept returns on most Products within 14 days of receipt, on items that HAVE NOT BEEN USED/WORN or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts for a refund. Customer is responsible for all return shipping cost. Original shipping fees are non-refundable. To initiate a return, please visit https://www.pippaandpearl.com/a/returns. 

b) All returns must be postmarked within 14 days of your order being delivered. Customer is responsible for return shipping fee's (return postage is calculated and varies depending on size/weight of the package) is deducted from refund amount. 

c) Packages received by our returns department that are postmarked between 15-30 days of delivery will be issued a store credit only.

d) Packages received by our returns department that are postmarked after 30 days of delivery will be returned to sender at the customer's expense. 

e) Packages received by our returns department that are not eligible for return (sale items/final sale items) will be returned to sender at the customer's expense

f) Please note that we do not accept returns/exchanges on custom orders

g) Final sale items can not be returned or exchanged. Below is a list of final sale items:

• Personalized
• Accessories (fascinators, gloves, clutches, shoes or jewelry) 
• Door-busters
• Items that are on sale
• Items marked as final sale

You can purchase Seel Return Assurance at checkout if you want the option to return final sale items and receive a refund. If you choose to not purchase Seel Return Assurance, your purchase is final sale. You can learn more about Seel Return Assurance by clicking here.

g)  Once your return is received, you will be issued a refund/digital store credit within 3 days. 

h) Returns with AfterPay: If you return a product where you paid with AfterPay, you are still responsible for finishing payments with Afterpay. If you have a question or concern about your. Do not send returns back to AfterPay.

4.2 Exchanges

a) When filling out the return form you have the option to select Return or Exchange. Should you choose to exchange, the customer will get a one time opportunity to exchange the items without being charge the return label fee.

5. Damaged or defective goods

a) At Pippa & Pearl, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.

Shipping 

United States

Standard Shipping on orders over $100.00 - FREE 

Standard Shipping (3-5 Business days) - $5.95
Priority (2-3 Business days) - $9.95
Express (Next Day) - $29.95

International (Including Canada)

Standard Shipping on orders over $150.00 - FREE

Standard Shipping - $19.95
Express (3-5 Business days) - $54.95

a) We can ship locally to addresses located within the United States, and to all International destinations.

b) Orders within the United States are shipped through USPS or UPS. Shipping rates are calculated at checkout. Order processing times are currently 1 - 2 business days.

c) Express shipping is available at checkout. Prices vary depending on the shipping method selected. Standard 1-2 day processing times still apply before express orders are shipped.

d) When you place your order, you will get an approximate delivery time for your order based on the availability of your items. Depending on your region, shipping date estimates will appear on the shipping quotes page.

e) Standard shipping time frames are an estimate and may be extend depending on the courier. 

International shipping and costs

a) Once your garment has been processed, we aim to deliver domestic orders within 2 – 4 business days and international orders within 4 – 6 weeks of your order being processed.

b) Appropriate shipping fees do apply. Please note that International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched.

International shipping policies

Disclaimer

We are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. USPS failures are not at the fault of Pippa & Pearl nor do they reflect the level of dedication we have to our customers.

*Priority & Express: We must receive these order before noon to ensure we can get it out same or next day. Contact us ahead of time if you need something in a super rush!